OTOBO Admin Guide
11.0
Contents
Administration Area
Introduction
Ticket Settings
Attachments
Auto Responses
Priorities
Queues
Queues ↔ Auto Responses
Salutations
Service Level Agreements
Services
Signatures
State pre-selection for Templates
States
Templates
Templates ↔ Attachments
Templates ↔ Queues
Types
Communication & Notifications
Users, Groups & Roles
Processes & Automation
External Interface
Rother OSS Services
Administration
How-Tos
Glossary
Documentation History
OTOBO Admin Guide
Administration Area
Ticket Settings
State pre-selection for Templates
Edit on GitHub
State pre-selection for Templates