Agent

In this section you can find information and best practice tipps if you are working as an agent in OTOBO.

Contents

• Dashboard
  • Dashboard
    • Dashboard Content Widgets
    • Dashboard Sidebar Widgets
• Personal Menu
  • Notifications
  • Personal Preferences
    • User Profile
    • Notification Settings
    • Miscellaneous
    • Advanced
  • Logout
• Customers
  • Customer Information Center
    • Manage Customer Tickets
  • Customer User Information Center
    • Manage Customer User Tickets
  • Customer User Administration
    • Manage Customer Users
    • Customer User Settings
  • Customer Administration
    • Manage Customers
    • Customer Settings
• Calendar
  • Calendar Overview
  • Agenda Overview
  • Resource Overview
  • New Appointment
    • Appointment Settings
• Tickets
  • Queue View
    • Small Queue View
    • Medium Queue View
    • Large Queue View
    • Queue View Bulk Actions
  • Service View
    • Small Service View
    • Medium Service View
    • Large Service View
    • Service View Bulk Actions
  • Status View
    • Small Status View
    • Medium Status View
    • Large Status View
    • Status View Bulk Actions
  • Escalation View
    • Small Escalation View
    • Medium Escalation View
    • Large Escalation View
    • Escalation View Bulk Actions
  • New Phone Ticket
  • New Email Ticket
  • New Process Ticket
  • Search
    • Templates
    • Filters in use
    • Additional filters
  • Ticket Zoom
    • Ticket Menu
    • Article Overview
    • Article Zoom
    • Linked Objects
    • Ticket Information
    • Customer Information
• FAQ
  • Explorer
    • FAQ Explorer Content Widgets
    • FAQ Explorer Sidebar Widgets
  • New
  • Journal
  • Language Management
    • Manage FAQ Languages
    • FAQ Language Settings
  • Category Management
    • Manage FAQ Categories
    • FAQ Category Settings
  • Search
    • Templates
    • Filters in use
    • Additional filters
  • FAQ Zoom
    • FAQ Content
    • FAQ Sidebar Widgets
• Chat
  • Manage Chats
    • Start New Chat
    • Chat Widget
    • Chat Integration
• Reports
  • Reports
    • Manage Reports
    • General Report Settings
    • Automatic Generation Settings
    • Output settings
    • Statistics
  • Statistics
    • Manage Statistics
    • General Statistics Specification
    • Ticket Attributes for Statistics
• Admin
• Search
  • Search
• Accessibility